This document, through its content, makes available to third-party users the Regulations regarding the terms and conditions of use of the site. Nutriland Shop - Nutritional supplements (nutriland.ro) .

Website Nutriland Shop - Nutritional supplements (nutriland.ro) is operated by the company SC Nutriland Sport SRL , with its office in Blvd. Dimitrie Cantemir, No. 2B, Sector 4, Bucharest and the registered office in str. Linia Mica 531, Puchenii Mosneni, Prahova , registered in the Trade Register under number J29/505/2012 . Use of the site (including access, navigation and purchase of products on this site) constitutes an implicit agreement to comply with the terms and conditions set forth in this document with all the effects and consequences arising therefrom.

Site administrator Nutriland Shop - Nutritional supplements (nutriland.ro) reserves the right to modify the content of this agreement at any time, without prior notification to the persons using it, hereinafter referred to as "Users". Users will have permanent access to the terms and conditions of use of the services, in order to be able to consult them at any time.

Site content and intellectual property rights

The content of this site may not be used, reproduced, distributed, transmitted, displayed, for purposes other than those expressly and legally permitted. Extraction of any information followed by any commercial use that goes beyond the scope of private copying regulated by law or for sale or licensing and without having prior written consent of the owners of the property rights constitutes a violation of the terms and conditions.

You also agree not to affect or interfere in any way with the security elements of the site, with elements that prevent or restrict the use, copying of content or elements that enforce limits on the use of the site or its content.

Consumers' right to unilaterally terminate the contract

Please make sure you have checked the product specifications and compatibility by visiting the manufacturer's website before purchasing. The commercial relationship between the buyer and Nutriland Shop - Nutritional supplements (nutriland.ro) are officially regulated by Government Ordinance 130/2000, regarding consumer protection in the conclusion and execution of distance contracts.

The consumer has the right to notify the trader in writing that he/she withdraws from the purchase, without penalties and without giving a reason, within 10 working days from receipt of the product or, in the case of services, from the conclusion of the contract.

administrator Nutriland Shop - Nutritional supplements (nutriland.ro) makes constant efforts to maintain the accuracy of the information on the site, but sometimes it may contain inaccuracies (specifications or prices of products modified by the manufacturer without notice or affected by operating errors). Attention: the photos are for informational purposes only and may contain accessories that are not included in the standard packages.

Fraud

In order to access and use certain sections of the website, it may be necessary to create a personal account. You hereby declare that you assume full responsibility for all and any activities carried out through the account you open on the website and, consequently, we advise you to ensure the security of your account password or other access data. In the event that the security of your account is compromised, you must immediately notify the site administrator. Nutriland Shop - Nutritional supplements (nutriland.ro) is not responsible for any damages caused to you or to third parties of any kind through unauthorized use of the account.

Applicable law

By using the site Nutriland Shop - Nutritional Supplements (nutriland.ro) , the user agrees that Romanian laws will govern the Terms and Conditions of Use and any dispute of any kind that may arise between users and Nutriland Shop administrators - Nutritional supplements (nutriland.ro) or its associates/partners/affiliates. In the event of any conflicts, an attempt will first be made to resolve them amicably, and if amicable resolution is not possible, the conflict will be resolved in court, in accordance with the Romanian laws in force.

Service availability

administrator Nutriland Shop - Nutritional supplements (nutriland.ro) reserves the right to modify the structure and interface of any page or subpage of the site. Nutriland Shop - Nutritional supplements (nutriland.ro) at any time and at any free time interval chosen, having the right to interrupt temporarily or permanently, partially or completely the services made available to the public through this website without any prior individual or general notification.

If you have any questions or concerns regarding these terms of use, do not hesitate to contact us via the dedicated contact form or at the email address irina@nutriland.ro.

Nutriland.ro Return Policy

To ensure transparency and fairness in the return process, we present the updated returns and refunds policy applicable to orders placed on the Nutriland.ro website.

1. General conditions for returns
According to Emergency Ordinance No. 34/2014, customers have the right to withdraw from a distance contract, without being required to justify the decision, within 14 calendar days from the date of physical possession of the product. The return costs are borne by the customer, according to the legislation in force.

For the return to be approved, the product must meet the following conditions:

It must be returned in the same condition in which it was delivered, with labels intact and accompanied by all original documents.
Returns are not accepted for products that show obvious physical changes, such as bumps, scratches, chips, shocks, signs of excessive wear or unauthorized interventions.
If the returned product has damaged or incomplete packaging, signs of wear, scratches, bumps or missing accessories, SC Nutriland Sport SRL reserves the right to analyze the situation and decide either to accept the return or to withhold an amount from the value of the product, the amount that will be communicated to the customer after assessing the damages.

The return of products is at the customer's expense, using any preferred courier service.

2. Refund methods
For returned and accepted products, the refund will be made through one of the following methods:

Store credit: Reimbursement in the form of credit usable on the Nutriland.ro website, with a validity of 1 year from the date of issue.
Bank transfer: The refund will be made to the bank account indicated by the customer (last name, first name and IBAN).
Refund processing time: maximum 30 calendar days from return approval.

3. Orders paid by card refused upon delivery
In the case of orders paid online by card, but refused upon delivery, the refund of the amount paid will be made after deducting the shipping cost related to the initial shipment.

4. Unclaimed package and resending the order
If a shipped package is not picked up for reasons attributable to the customer and the customer requests the order to be resent, the shipment will only be made after paying a new shipping fee. Shipping fees are calculated according to the rates of the couriers used (GLS or Sameday Locker).

5. Consumer rights
According to Emergency Ordinance No. 34/2014, the customer has the right to withdraw from the contract without having to justify the return decision, within 14 calendar days from receipt of the product.
During these 14 days, the customer is not required to disclose the reason for dissatisfaction, but the return costs will be borne by the customer.

6. Other mentions
Returns will be processed only after the Nutriland.ro team has verified the product's condition.
In the case of damaged products due to the customer's improper packaging during the return process, Nutriland.ro reserves the right to refuse reimbursement.

To begin the return process, you must complete this form .

If your return is accepted, you will receive instructions for sending the package by email or phone. Products sent to us without a prior return request will not be accepted.

You can contact us anytime for any return-related questions at irina@nutriland.ro.

loss

Please inspect the package upon receipt and contact us immediately if the product is defective, damaged or you have received the wrong product, so that we can assess the problem and repair it immediately.

Declaration regarding the age and use of products

By accepting these terms and conditions, you declare on your own responsibility that you are over 18 years of age and that you are fully aware that some products available on the site, such as those in the pre-workout category, contain high levels of caffeine. It is your responsibility to consume these products carefully and in accordance with the instructions provided by the manufacturer. Nutriland.ro assumes no responsibility for the improper use of these products, and sale to minors is strictly prohibited.

Obligations of the parties

SC Nutriland Sport SRL assumes responsibility for shipping the products ordered by the customer through the website www.nutriland.ro, within the expiration date and sealed.

SC Nutriland Sport SRL does NOT assume responsibility for changing the type of raw material used by the manufacturer.

SC Nutriland Sport SRL has NO responsibility for the taste and consistency of the products chosen by the customer, nor for any changes made to them by the manufacturer.

SC Nutriland Sport SRL reserves the right not to send cash on delivery orders from customers who have refused packages in previous orders. If the customer has placed a cash on delivery order and it was refused at the destination (regardless of the reason), the following orders can only be sent if they are paid by card in advance.

GDPR Privacy

Requested data

In accordance with the requirements of the General Data Protection Regulation (GDPR) (General Data Protection Regulation (EU) 2016/679) for the processing of personal data and on the free movement of such data, Nutriland Shop - Nutritional supplements (nutriland.ro) has the obligation to administer the personal data you provide to us in a secure manner and only for the specified purposes.

Website Nutriland Shop - Nutritional supplements (nutriland.ro) is operated by the company SC Nutriland Sport SRL , headquartered in Blvd. Dimitrie Cantemir, No. 2B, Bucharest, Bucharest , registered in the Trade Register under number J29/505/2012 .

Nutriland Shop - Nutritional supplements (nutriland.ro) is an Operator of the personal data that you (the data subject) transmit to us.

Why do we need data?

We need your personal data to provide you with the Services, for the following purposes:

• To process the order and provide the desired products and services;
• To evaluate the products and services we provide to you;
• To provide you with access to the site's functionalities as a registered user;
• For site administration
• To analyze and improve the site, the commercial offer and the advertising we carry out;
• To offer you the opportunity to participate in contests, promotions;
• To send you non-commercial or administrative messages (regarding changes to the site, user account, etc.);
• To send you offers, promotions, advertising and marketing messages regarding the activity Nutriland Shop - Nutritional supplements (nutriland.ro) , if you have expressed your consent to this.

What will we do with the data?

Your personal data is processed at the company's headquarters. Your data is hosted and stored on the territory of Romania.

We may provide your personal data to other companies with whom we have partnership relationships, but only on the basis of a confidentiality commitment from them and only for the purposes mentioned in this document. The information requested in the case of online payments is subject to the terms of use of the payment processors, and Nutriland Shop - Nutritional supplements (nutriland.ro) will not request or store any details regarding your card.

We will disclose information if this is justified in order to protect us against fraud, defend our rights or property. We may also need to disclose your information to comply with our legal obligation to respond to lawful requests from authorities. Your personal data will only be disclosed when we believe, in good faith, that we have an obligation to do so in accordance with the law.

How long do we keep data?

We will store your information for as long as we are required by law. If there is no legal requirement, we will only store it for as long as is necessary to provide you with our services. Based on a request sent to Nutriland Shop - Nutritional supplements (nutriland.ro) by email to the address office@nutriland.ro or using the options available in the user account on the site, you can request us to cancel your user account and delete or anonymize your data.

We will retain any personal data we hold for marketing purposes until you notify us that you no longer wish to receive this information.

SMS service

By consenting to SC NUTRILAND SPORT SRL's SMS marketing upon checkout and initiating a purchase or subscription through our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned cart notifications), SMS marketing offers, and transactional messages, including requests for reviews from us, even if your mobile phone number is registered on any state or federal do-not-call list. The frequency of messages varies. Consent is not a condition of purchase.

Clear instructions for quitting

If you wish to opt out of receiving marketing messages and SMS notifications, please reply STOP to any mobile message we send you or use the unsubscribe link we have provided to you in any of our messages. You understand and agree that alternative methods of opting out, such as using other words or requests, will not be considered reasonable means of opting out. We do not charge for the service, but you are responsible for all text messaging fees and charges imposed by your wireless service provider. Message and data rates may apply.

Help instructions

For any questions, please send a message with the text HELP to the number you received the messages from. You can also contact us at irina@nutriland.ro for more information.

Number changes and failed messages

We have the right to change any telephone number or short code that we use to operate the Service at any time. You will be notified of such occasions. You agree that any messages sent to a telephone number or short code that we have changed, including any STOP or HELP requests, may not be received, and we will not be responsible for honoring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for the failed, delayed or misdirected delivery of any information sent through the service, any errors in such information and/or any action you may or may not take based on the information or the service.

Privacy policy

Your right to privacy is important to us. You can review our Privacy Policy https://www.nutriland.ro/policies/privacy-policy to determine how we collect and use your personal information.

What are your rights?

If you believe that any of your personal data that we hold about you is incorrect or incomplete, you have the right to request access, rectification or deletion of this information. You can contact us by email at office@nutriland.ro .

If you would like to complain about the way we have handled your data, please contact us by email at office@nutriland.ro . We will review your complaint and work with you to resolve the issue.

Nutriland promotion regulations

For a better understanding of how promotions on the site work, please read the regulations that govern any type of discount on nutriland.ro. Click HERE to read the regulations.